Terms & Conditions
Welcome to CARTIFY ONLINE SDN BHD 202501005246 (1606660-K).
We are committed to providing our customers with a safe, transparent, and reliable online shopping experience. By accessing our website, using our services, or placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Please read the following terms carefully before making a purchase.
1. Use of Our Website
By accessing or using our website, you confirm that:
- You are at least the age of majority applicable in your country, or you have permission from a parent or legal guardian.
- The information you provide to us is accurate, complete, and up to date.
- You will use our website and services only for lawful and authorized purposes.
- You will not attempt to interfere with, disrupt, or gain unauthorized access to our website or systems.
We reserve the right to restrict or terminate access to our website if these terms are violated.
2. Product Information
We make every reasonable effort to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate.
However:
- Product images are for illustration purposes and may differ slightly from the actual product due to lighting, photography, or screen settings.
- Product specifications and availability may change without prior notice.
- We do not guarantee that all website information will always be completely accurate, current, or error-free.
- We reserve the right to correct any errors, inaccuracies, or omissions at any time.
3. Orders & Payments
When placing an order with CARTIFY ONLINE SDN BHD, you agree to provide accurate and complete purchase and account information.
- Orders are subject to product availability and payment confirmation.
- Payment must be successfully completed through the available payment methods at checkout.
- We reserve the right to refuse, cancel, or limit an order where necessary.
- Orders may be cancelled due to product unavailability, payment issues, incorrect information, suspected fraudulent activity, or other circumstances beyond our reasonable control.
- If an order is cancelled after payment has been received, an eligible refund will be arranged according to our applicable policies.
4. Shipping & Delivery
We aim to process and deliver orders as efficiently as possible.
Please refer to our Shipping Policy for detailed information regarding:
- Order processing times
- Delivery coverage
- Estimated delivery times
- Shipping charges
- Tracking information
Delivery times are estimates only and may be affected by courier operations, public holidays, weather conditions, peak seasons, or other external circumstances.
While we are not responsible for delays caused by third-party delivery providers, we will make reasonable efforts to assist customers with delivery-related issues.
5. Returns, Refunds & Exchanges
We want you to be satisfied with your purchase.
Returns, refunds, and exchanges are subject to our applicable policies.
- Items must generally be returned in unused and original condition.
- Customers must submit requests within the applicable return period.
- Certain products may be subject to specific return or exchange conditions.
- Refunds, where approved, will be processed according to our refund policy.
Please refer to our Return, Refund & Exchange Policy for complete details.
6. Intellectual Property
All content displayed on this website, including but not limited to:
- Product images
- Logos and trademarks
- Product descriptions
- Text and graphics
- Website design and layout
- Promotional materials
is the property of CARTIFY ONLINE SDN BHD or its respective licensors and is protected by applicable copyright and intellectual property laws.
You may not copy, reproduce, distribute, modify, or commercially use any content from our website without our prior written permission.
7. Privacy & Data Protection
Your privacy is important to us.
Any personal information collected through our website, account registration, or purchase process will be handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect your personal information.
8. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute, claim, or disagreement arising from or relating to:
- Your use of our website
- Any product purchased from us
- Any transaction made through our website
- These Terms & Conditions
shall be subject to the applicable jurisdiction of the courts of Malaysia.
9. Limitation of Liability
To the extent permitted by applicable law, CARTIFY ONLINE SDN BHD shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
We are also not responsible for injury, loss, or damage resulting from:
- Improper use of our products
- Failure to follow product instructions or safety guidelines
- Unauthorized modification of products
- Misuse or negligent handling of products
Customers are responsible for using products safely and in accordance with the manufacturer’s instructions and applicable safety requirements.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under Malaysian law.
10. Changes to These Terms
We reserve the right to update, modify, or replace these Terms & Conditions at any time.
Any changes will be posted on this page. Your continued use of our website or services after the updated terms are posted constitutes your acceptance of the revised Terms & Conditions.
We recommend checking this page periodically for the latest version.
11. Contact Us
If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact us:
CARTIFY ONLINE SDN BHD
Email: cartify_online@outlook.com
Thank you for shopping with CARTIFY ONLINE SDN BHD. We appreciate your trust and look forward to serving you.